Frequently Asked Questions

You can apply for registration directly in our shop here . Customers outside of Germany must upload a signed VAT document for registration. Please be advised that registrations must be validated by Raumedic AG before a customer account is set to active. During this period (up to 2 weeks) no orders will be possible. You will be notified via email once validation is complete.

Customers can access their account directly from our shop. Either by clicking the user icon in the header or by clicking “My account” in the footer.

Customers details can be edited on the “My Account” page by clicking the “Edit” button located at the bottom of the page

Login credentials (username and password) are set by the customers during registration. Customers will receive a confirmation message to their given email address.

Customers can reset their password at any time from the “Forgot Password” page accessible from the login page. A link to reset password will be sent to the customer’s email address. If this email address is no longer accessible please contact our support here.

Due to legal reasons our shop is only available to business customers.

Shipping times are dependent on product availability. Product availability is listed on each product’s page. In stock products will usually be delivered within 10 working days (depending on destination actual delivery times may differ). Products not in stock will have longer shipping times depending on the individual product.

Packages will be delivered by parcel service employed by RAUMEDIC AG. Parcel service is subject to change.

All payments are to be settled by invoice and following fiscal transfer to RAUMEDIC AG’s bank accounts.

Please contact our support here.

Please refer to the shipping cost table here.

We ship to the following EU countries: Germany, Austria, Belgium, Denmark, France (except départements et regions/territoires d'outre-mer and Corsica), Luxembourg, Netherlands, Poland, Czech Republic, Italy (except Sardinia), Croatia, Slovenia, Finland, Bulgaria, Estonia, Greece (except Greek isles and Greek Cyprus, Hungary, Ireland, Latvia, Lithuania, Portugal (except Azores and Madeira), Spain (except Canary Isles, Ceuta, Melila], Romania, Slovakia, Sweden

Unfortunately, this is not possible from our web shop. Please enquire with our sales department here .

A shipment tracking number will be provided on the customer’s order page.

After selecting your products, their specifications and quantity place them in your cart. To complete your transaction please click the “Check Out” button located on your cart page and go through the check-out process. During check-out please select your shipping address from your available shipping addresses. After checking if your order is correct, you can finish it by clicking “Buy Now” located at the bottom of the page.

You can access your cart at any time from the main menu icon located at the top right.

All customer orders are listed on the “My orders” page which can be accessed from the “My account” page for logged in customers.

You can check the current status of your order from the “Order Details” page accessible from the “My Orders” page.

Please use our “Claim Management” contact form on the “Order Details” page for complaints regarding individual products. Please follow the instructions in the form and provide details your complaint and upload required pictures (pay attention to maximum file size). For all other complaints please use our contact form.

For all requests related to your order please use the support form accessible from the “My Orders” page. Please be advised that changes to an already processed order are not possible.

Please use the search function located at the top of the page to find specific products. You can also use “Products” from the main menu to get to the “Product Categories Overview” page and check for specific products from there. If your required product is not listed, please use our contact form to make a request for a specific product.

If a specific product variant is not displayed on the product page please use the form “Request Customized Solution” located at the bottom of the page to enquire about customization possibilities.

Please refer to the “Documents and certificates” provided on the product page. If product properties from RAUMEDIC product performance catalogue do not meet your requirement please use “Request Customized Solution” (see below) and fill in your exact specifications.

Yes, certificates and technical documents are available for our products. Registered users can download these documents from the respective product page. You can also download these documents at any time for ordered products in your order details under “My account”.

Yes, test certificates are available for most of our products. Registered users can download these documents from the respective product page. You can also download these documents at any time for ordered products in your order details under “My account”.

It is currently not possible to order a customized product directly via our online store. However, you can request a customized version of any product using the contact form on the product page. Further information can be found on the respective product pages under “Customization possibilities”.

It is currently not possible to integrate our online store directly into an e-catalog. We are currently working on implementation options.